If a product is incorrect/damaged, we will replace the item once we receive back the incorrect/damaged item (based on item availability; if item is not in stock, we will contact you accordingly).

Packages are shipped insured for damage or loss ONLY if requested by the buyer, as we do not assume responsibility for items during shipping. However, all packages will be packed very well.

Shipping charges will be applied to the final cost of the product. If you would like your package insured please let us know BEFORE payment.

Due to high demands, some of our items may become out-of-stock. Others may be discontinued at any time. If this happens, we will notify you as soon as we know.

We make every attempt to accurately describe the product to you and include up-to-date pictures. If for some reason a description error occurs, we will notify all of our customers immediately.

To exchange incorrect or damaged item(s) by mail, please contact us IMMEDIATELY by phone at (808) 226-7995 and inform us of the item you are returning and the new item you would like sent. We will do our best to prepare exchange item before your item is returned. When calling us, please be as specific as possible when describing the new item. For example, give the item name, number, color, size, etc. (if applicable).

Shipping charges for the returned item are not refundable, and in most cases, we will pay shipping for the new item(s) sent to you.

We do our best to ship immediately but most items are shipped within 3-4 days AFTER confirmed payment. All customers will be notified via e-mail (or phone) when item(s) are shipped.

At this point ALL orders are shipped via USPS (estimated time of delivery is 7 days+ from day of shipment), unless otherwise notified.

If you would like us to ship your order to you via FEDEX or UPS, please contact us and we will do our best to fulfill your request.